A Note On COVID-19
Dear Valued Pet Parent,
While adapting to the ever-changing guidance from local and state health departments and our new normal, we remain committed to providing medical care to the pets who need us. We recognize our pet parents and patients have experienced longer wait times and high call volumes and we appreciate your understanding and patience as we work hard to ensure the safety of you and our team, enabling us to continue providing the care you and your pets need. We want to thank you for being so patient with us during our phases of reopening.
We are going to be moving forward with phase 2 of re-opening. What that means for you and your pets:
Starting August 2nd we will be opening our doors to all clients and patients wanting to come inside.
Masks WILL be mandatory, even if you are vaccinated.
If you do not want to wear a mask, curbside service will be available to you.
Curbside will be available for any client that is not comfortable coming in.
Please note that while you will be in a room, that the Doctor may or may not do the exam in the room with you. All treatments and procedures WILL be done in our treatment room. We want to make sure we are giving the best care to our patients in the safest and efficient manner. The Doctor, Technicians, and Assistants will have conversations in the rooms with you. We thank you for your understanding with this.
We appreciate your patience and understanding through all this. We understand it can be frustrating, but we take everyone’s safety very seriously and want to continue serving our community as an essential service. We value our staff as much as our patients; aggressive behavior will not help your pet and will not be tolerated. We kindly ask that you continue to remain patient. If you have any concerns regarding our workflow or wait times, please ask to speak with a member of the hospital leadership team, rather than a team member assisting you and other patients.
Once again thank you so much for your patience and understanding. We look forward to helping you.
Canyon Creek Pet Hospital